Technical Support Form

Monday - Friday, 8:00 A.M. - 11:00 P.M. US Eastern Standard Time.
Saturday & Sunday: 11:30 a.m. – 8:00 p.m US Eastern Standard Time.

For help with VitalSource eBooks go to:

For help with Redshelf go to:

For all other technical requests please complete the following form:

Phone number
*Your role
Request Details
Device used
*Describe problem
Please provide as much detail as possible, including steps to reproduce the problem. If you are having trouble accessing a website or downloading a data set, be sure to include those details in your message.
Please attach any screenshots of the problem

Allowed file type(s): .doc, .docx, .gif, .jpeg, .jpg, .png